Returns & Warranty – BYOMAMILKYTONER
At BYOMAMILKYTONER, we’re committed to your satisfaction with every affordable skincare product you receive. If your order doesn’t meet your expectations, our clear and customer-first return and warranty policy ensures you’re supported every step of the way.
Returns Policy
- 30-Day Return Window – Return any unopened or unused skincare product within 30 days of delivery.
- Condition – Items must be in original condition, sealed or unopened, with all packaging and labels intact.
- Process – Initiate a return by contacting our support team with your order number and reason for return.
- Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Shipping costs are non-refundable.
Warranty Coverage
Every skincare product from BYOMAMILKYTONER comes with a limited warranty, depending on the product type, to ensure lasting quality and performance.
Our warranty covers:
- Defects in materials or manufacturing
- Issues with formulation stability, packaging integrity, or product consistency
Our warranty does not cover:
- Normal changes due to storage or shelf life (e.g., slight color variation over time)
- Damage caused by improper storage, exposure to heat or sunlight, or misuse
- Products opened, altered, or used beyond recommended guidelines
How to Claim
If you believe your product is defective, reach out to our team with your proof of purchase, photos of the issue, and a brief description of the concern.
Warranty support may include:
- Replacement of the affected skincare product
- Guidance on proper usage or storage to prevent future issues
- Coordination with local partners for product evaluation or resolution
Need Assistance?
Our dedicated support team is here to help. For any questions about returns, exchanges, or warranty claims on your skincare products, visit our Contact Us page anytime. We’re available to assist you from 2026-09-09 onward.